A 'login failure' error most often results from an incorrect password. Multiple incorrect attempts may result in you being locked out of the system for a period of time. If your account is locked you will need to wait before attempting again.
These suggestions may help if you're experiencing a login failure error:
Check that your username and password are correct.
Your username should not include @myseneca.ca
Type your password into a word document, then try copying and pasting it into the password field
Ensure caps lock is off
Check that you can access other accounts (e.g. your Seneca email).
If your auto-fill option is turned on in your browser, check that it's updated with your current password.
Clear your browser cache and try logging in again in a new browser.
First try CTRL+F5 (CMD+R on a Mac) to force a browser refresh.
If that doesn't work, clear the cache manually:
In most browsers, you can open the cache options by pressing CTRL+SHIFT+DEL
In Safari, use the shortcut CMD+OPT+E
If you're on campus, check that you're on the SenecaNET wifi network.
If your password issues affect multiple services (not just library resources), please contact ITS.
If only library resources are affected, contact the library using this form.
PLEASE NOTE: This site was designed solely for informational purposes for the Seneca Polytechnic community. All other users are encouraged to check and confirm the information needed with their institution or public library. This site is prepared by library staff and is not reviewed by legal counsel.
