Answered By: Jane Foo
Last Updated: Oct 04, 2021     Views: 343

If you are having trouble accessing the databases or other digital resources off campus, it could be the result of a number of issues.

If you're on campus, please make sure you're using the SenecaNet wireless network; the SenecaGuest network will not allow access to library resources.

Please see our troubleshooting tips for other possible causes and solutions.

If you're receiving an error stating "Your account does not have access to use the system" and are enrolled in the current term, you can contact the library with the following details:

  • Name
  • My.Seneca email
  • Student ID
  • program or course name (and start and end dates)

To report problems with any of our online resources, please email

Please note you must be registered in the current term to access online library resources.


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