Q. The database I'm using is telling me that I exceeded my download/transfer limit, but I haven't downloaded anything. How do I fix this?

This problem can occur if you’re using an accelerator; for example, a product or toolbar add-on that collects information from web pages for citation. You may need to disable it temporarily while you browse the database.

Learn how to disable extensions in:

• Chrome
• Firefox
• Safari

If this doesn’t solve the problem, try using a different browser. You may also want to consider these additional solutions.