There may be a few reasons for receiving an 'Unable to Download' message when downloading ebooks.
You've tried to open the ebook on a secondary device with a different Adobe ID
This could happen because:
The second device's Adobe Digital Editions software is not authorized under the same Adobe ID
The second device's Adobe Digital Editions software has not been authorized at all.
Check both computer' authorizations by opening ADE on both, clicking "Help" on the menu bar and then "Authorization Information" to see if the two email addresses are identical. If they are different, click "Erase Authorization" on the second one, then "Authorize Computer" with that first Adobe ID.
You're using a memory stick
If you have saved the .acsm file for a title to a memory stick, move it to your computer before trying to open it.
The loan period has expired
This one is self-explanatory. Check that your ebook loan hasn't expired. If you need to, download it again.
If you've tried the solutions above or you're still receiving the Unable to Download message, don't hesitate to get in touch with us.
PLEASE NOTE: This site was designed solely for informational purposes for the Seneca Polytechnic community. All other users are encouraged to check and confirm the information needed with their institution or public library. This site is prepared by library staff and is not reviewed by legal council.
